Creating a great CX: Which listening style are you using?

by The Motivation Agency | Jun 27, 2023 | Communications, Customer Experience, Training

Home What We Do L&D Solutions Communications Digital Solutions Reward & Recognition e-Learning courses Success Stories About Us Get in Touch Blog Search for: Successful sales and Customer Service teams understand the benefits of identifying their market and...

The New Face of Customer Experience: Unveiling the Next Frontier 

by The Motivation Agency | Jun 22, 2023 | Customer Experience, Training

What’s the real impact of a good customer experience?   While a decade or two ago, bad customer service meant losing the one or two customers who experienced it, nowadays it means changing your brand perception for the whole of your customer base.  Customer experience...

Upskill or Not to Upskill… That is the question. 

by The Motivation Agency | May 30, 2023 | Employee Engagement, Training

“The only thing worse than training employees and losing them is to not train them and keep them.” Zig Ziglar    Urban myth has assigned this famous quote to many businesses over time. In one famous mythical case, a senior employee of a leading technology brand made...

Why conversations can go wrong

by The Motivation Agency | Apr 20, 2023 | Communications, Employee Engagement, L&D

‘I really wish I’d said…’    ‘If only I hadn’t been so quick to say…’  We’ve all been there! 😔 For something we all do so often, having conversations, particularly the ones that count, can be hard.  It’s easy to find reasons why conversations are so valuable; ...

The Human behind Cyber: how cyber awareness training can make your business more secure.

by The Motivation Agency | Mar 31, 2023 | Digital, L&D, Training

Cyber Security is one of those topics that never cease to spark debate, especially when it comes to concerns about how to address it. While many people understand the challenges of Cyber Security, equally many are blissfully unaware. To help people’s...