by The Motivation Agency | Apr 9, 2026 | L&D, Leadership, Managers, Training
There’s a big difference between putting a plaster on a sore… and actually healing it. One covers things up temporarily. The other requires expertise, time, and a willingness to understand what’s going on beneath the surface. In learning and development, this...
by The Motivation Agency | Dec 22, 2025 | Coaching, Communications, Culture, Empathy, Employee Engagement, L&D, Leadership, Managers, Mental-health
Karen Notaro, Head of Employee Experience at His Majesty’s Courts & Tribunals Service (HMCTS) describes the evolution of the project and the journey we took together to create the solution they were looking for: The Challenge HMCTS set out to improve employee...
by The Motivation Agency | Dec 9, 2025 | Coaching, E-Learning, L&D
On an autumnal morning, in a quiet training room tucked away in an area of a community building, twelve managers gathered around a set of tables arranged in a semi-circle. They represented different charities, different missions and vastly different personal journeys...
by The Motivation Agency | Jun 26, 2024 | Empathy, Employee Engagement, L&D
97% of CEOs say all levels of their organisation are empathic. Only 69% of employees agree. This is a 28% empathy gap – the disconnect between employees and those in leadership or management positions, where leaders and managers fail to understand, perceive,...
by The Motivation Agency | Nov 27, 2023 | L&D, Leadership, Training
Future-proof your Leaders: How upskilling your people early on will help them succeed in their new role. We know, that in any business, leaders have more responsibilities than they can count. And the list of challenges continues to grow as work changes over time,...
by The Motivation Agency | Apr 20, 2023 | Communications, Employee Engagement, L&D
‘I really wish I’d said…’ ‘If only I hadn’t been so quick to say…’ We’ve all been there! 😔 For something we all do so often, having conversations, particularly the ones that count, can be hard. It’s easy to find reasons why conversations are so valuable; ...
