Our Blog
“If you have knowledge, let others light their candles in it.”
Margaret Fuller
Through our blog, we hope to help you find interesting insights, thought leadership and valuable tips.
Future-proof your Leaders: How upskilling your people early on will help them succeed in their new role.
We know, that in any business, leaders have more responsibilities than they can count. And the list of challenges continues to grow as work changes over time, (like hybrid and remote working, the rise of artificial intelligence (AI), automation, and digital...
Upskill your managers or lose your best talent.
Would you fly on an aeroplane that hasn’t been upgraded or serviced in a while? …possibly not… Why? Well, it doesn’t feel very safe! The same is true for managers. Would you entrust your teams to managers who haven’t been trained or upskilled on people...
Stop… think… coach!
Being a manager is a tough job. Between pressure to hit KPIs and pressure to ensure your team is happy and supported, no day is the same, and no day is a walk in the park! Additionally, many leaders feel they don’t get the right support from the business and (as...
Customer experiences: how do you add value for your customers?
In today’s competitive market simply supplying a product or service is no longer enough. Customers have come to recognise (and expect) superior and personalised customer service. Businesses need to go that extra mile to make their customers’ experience easier...
Effective recruitment and Employee Retention: what’s the secret?
People are what makes businesses successful. Their skills and knowledge will differentiate you from the competition and create long-lasting relationships with your clients. No wonder then that so many businesses invest highly in recruiting and retaining the right...
Empathy, Compassion, are they comparable?
In a previous blog, Empathy versus Sympathy, I explored the distinction and differences between the two. Hopefully, the notion of being either sympathetic or empathic is now clear! I then started thinking about compassion and the differences between empathy and...
Do you listen like a Dog?
A Lesson in Mindfulness and Connection Do you know who are good listeners? Dogs. 🐶 As humans, we often take pride in our communication skills…even when they're not so good! Luckily, all skills can be learnt and improved. So today, we are going to sit back and...
Build One-to-One Conversations your team looks forward to.
In a fast-paced corporate world, where productivity and efficiency reign supreme, many organisations overlook the significance of personal connections and individual growth within a team. Managers sacrifice valuable frequent one-to-one conversations to focus on the...
Nurturing Fairness: how to avoid bias in your recruitment processes.
You probably have several HR policies looking at avoiding and addressing biases within your workforce, additionally to training for your leaders. Have you also looked at avoiding biases throughout (not just during interviews or just when CV screening) your...
Good managers don’t grow on trees.
In every organisation, the role of a manager is critical in driving success, maintaining team engagement, and achieving goals. A good manager will provide guidance, support, and inspiration. However, not all managers are good managers, and not all good managers...
Difficult Conversations at Work – Are you ready for them?
Difficult conversations are inevitable. Whether it's addressing performance issues, delivering constructive feedback, or resolving conflicts, they will come up more than once in your career. These conversations can be uncomfortable and challenging, however, let’s...
Creating a great CX: Which listening style are you using?
Successful sales and Customer Service teams understand the benefits of identifying their market and listening to their customers. And it’s no great mystery that great listening skills bring you closer to your customers, so organisations naturally want to employ...
Biases at work: Are HR policies enough?
Everyone carries biases within themselves. Some are unconscious, some are not. The question here is not: do we have biases? The question is: how do we get rid of them? Biases, whether conscious or unconscious, can significantly impact workplace dynamics, people’s...
The New Face of Customer Experience: Unveiling the Next Frontier
What’s the real impact of a good customer experience? While a decade or two ago, bad customer service meant losing the one or two customers who experienced it, nowadays it means changing your brand perception for the whole of your customer base. Customer experience...
Company Culture: Are you doing it right?
Imagine being asked this question and think about the first thing that comes to your mind. Is it the benefits and perks offered by a company, such as: 🕔Flexible working hours ✨Rewards programme 👩🏿⚕️Private healthcare 🧘🏽♂️Lunchtime yoga 🥪Free lunch! Or is it...