Future-proof your Leaders: How upskilling your people early on will help them succeed in their new role. 

by The Motivation Agency | Nov 27, 2023 | L&D, Leadership, Training

Future-proof your Leaders: How upskilling your people early on will help them succeed in their new role.  We know, that in any business, leaders have more responsibilities than they can count.  And the list of challenges continues to grow as work changes over time,...

Customer experiences: how do you add value for your customers?

by The Motivation Agency | Nov 1, 2023 | Training

In today’s competitive market simply supplying a product or service is no longer enough.    Customers have come to recognise (and expect) superior and personalised customer service. Businesses need to go that extra mile to make their customers’ experience easier...

Empathy, Compassion, are they comparable?

by The Motivation Agency | Oct 9, 2023 | Culture, Empathy

In a previous blog, Empathy versus Sympathy, I explored the distinction and differences between the two.   Hopefully, the notion of being either sympathetic or empathic is now clear!   I then started thinking about compassion and the differences between empathy and...

Do you listen like a Dog?

by The Motivation Agency | Sep 13, 2023 | Communications, Empathy, Training

Home What We Do L&D Solutions Communications Digital Solutions Reward & Recognition e-Learning courses Success Stories About Us Get in Touch Blog Search for: A Lesson in Mindfulness and Connection  Do you know who are good listeners?  Dogs. 🐶  As humans, we...

Creating a great CX: Which listening style are you using?

by The Motivation Agency | Jun 27, 2023 | Communications, Customer Experience, Training

Home What We Do L&D Solutions Communications Digital Solutions Reward & Recognition e-Learning courses Success Stories About Us Get in Touch Blog Search for: Successful sales and Customer Service teams understand the benefits of identifying their market and...